In the middle of the Covid-19 contingency and also when many users seek to take advantage of the Hot Sale prices , dozens of reports are added on social networks – especially on Twitter – about failures to make purchases through the Citibanamex Pay app .
Users affirm that the app does not allow them to carry out the transaction and returns the legend “There was a problem completing your request” . Reports indicate that this failure also occurs when trying to carry out other types of transactions. Last weekend, Citibanamex announced a temporary cut in its Mobile Banking services due to maintenance work.
For the moment, the bank has limited itself to giving customers their customer service numbers to explain their problem, but no official statement has been released.